What Questions Should I Ask a Tree Removal Company Before Hiring Them?

Hiring a tree removal company isn’t something most homeowners in Apex or Cary, NC, do every day. But when the need arises—whether it’s a storm-damaged oak leaning dangerously close to your roof, or a diseased tree threatening to fall—the choice of who you hire makes a big difference. Asking the right questions ensures your property, safety, and wallet are protected.

Here’s an educational guide on the questions every homeowner should ask before signing a contract.

1. Are You Insured?

Tree removal is one of the most dangerous home services.

Always ask:

• Do you carry liability insurance? This covers potential damage to your property.

  
  

Reputable companies in Cary and Apex will provide proof. Never skip this step.

2. Do You Have Certified Arborists on Staff?

A certified arborist is trained to evaluate trees and provide honest recommendations.

They can:

• Assess whether a tree truly needs removal.

• Recommend alternatives such as pruning, cabling, or bracing.

• Identify diseases or pests that might affect nearby trees.

  
  

At Apex Tree Company, we believe removal should always be the last resort.

3. What Does the Estimate Include?

Clarify upfront what the quoted price covers:

• Complete tree removal

• Hauling away logs, branches, and debris

• Stump grinding

• Cleanup of the site

Some companies quote a low number, then add hidden fees. A detailed estimate prevents surprises.

4. What Equipment Do You Use?

Tree removal often requires specialized tools.

Ask:

• Do you have access to a crane for large or hazardous trees?

• How will you protect nearby structures, driveways, or landscaping?

In Apex and Cary, where trees often grow close to homes and power lines, crane-assisted removal is often the safest solution.

5. Do You Provide 24/7 Emergency Services?

Storms in the Triangle region don’t wait for business hours. Make sure the company offers 24/7 emergency tree services. Quick action can prevent additional damage to roofs, vehicles, or utility lines.

6. Will You Help With Permits or Insurance?

In some cases, the towns of Apex or Cary may require a removal permit. After storm damage, Homeowners Insurance may cover removal costs.

A good company will:

• Handle or guide you through the permit process.

• Provide detailed documentation and estimates for insurance claims.

7. How Much Local Experience Do You Have?

Experience matters—especially in neighborhoods filled with mature oaks, maples, and pines. Ask how many years the company has worked in Apex and Cary specifically.

Local expertise means:

• Familiarity with town permit requirements.

• Knowledge of how North Carolina storms impact local tree species.

• A track record you can verify with nearby customers.

Learn more about our tree services in Cary and tree services in Apex.

8. Do You Offer Ongoing Tree Care?

A company that only focuses on removal may miss the bigger picture. Healthy, well-maintained trees are less likely to become hazards.

Ask if they offer:

• Annual arborist checkups

• Hazard assessments

• Preventive tree trimming

• Storm preparation services

At Apex Tree Company, we provide tree care subscription plans for year-round peace of mind in Cary and Apex.

Why These Questions Matter

Choosing a tree removal company is about more than price. It’s about trust, safety, and expertise. By asking the right questions, you protect your property and ensure the job is done safely and responsibly.

At Apex Tree Company, we welcome these questions because we want our customers to feel confident every step of the way. We’re part of this community, and we take pride in treating every homeowner with the honesty and respect we’d give a friend.

If you live in Cary or Apex, NC, and need professional tree removal or emergency services, contact Apex Tree Company today. Our certified arborists are available 24/7 to keep your property safe.